Leadership

Experienced at planning, implementing and the development of web based projects. Can use CRM’s like SalesForce to manage staff, contacts & accounts.

Comfortable in large or small office environments. Excellent communicator from my background in customer service and from running successful advertising campaigns and Facebook pages.

Trained with Adobe suite and various CMS’s; spent my spare time in 2016 creating my own CMS in PHP. Have great experience with databases whether it be traditional office based software like MS Office using sophisticated profit and loss templates from when I ran my own business or manually updating code in a MySQL database.

Core Skills

• Managing teams in the UK, Poland and USA.
• Leadership; inspiring others.
• Project Management.
• Communication with internal and external stakeholders.
• HR Skills with BambooHR.
• Launching new products to market.
• Administrative
• Adept with time management and meeting deadlines.
• Competent record keeper.
• Staff admin tasks.
• Customer Service:
• Over 7 years of solid experience + prior experience in hospitality.
• Worked at some of the best providers of customer service in Telecoms & Banking.
• Excellent writing skills and telephone manor.
• Escalated complaint handling.